MPS AR Remedy Restore Tool

Published Date Hits: 20308

Category: Missing Pieces Software Solutions


Just restored a backup database image from another environment?


It is now becoming a quite common practise for customers to take a Production environment database backup (or another environment) and restore this image to a secondary environment such as Training, Development, Pre-Production, etc thus refreshing the environment.  This allows for up-to-date data to be available from the Production environment, thus aligning all of the customer the environments reducing potential conflicts.
During this procedure, AR System references need to be updated to reflect the target environment replacing the original source references.  These references can be time consuming to update, and one or more references can be easily missed.
Take the manual steps out of this process by using the MPS AR Remedy Restore Tool to update these references automatically.




How does it work?

By utilising the AR API functions, server references can be updated automatically and consistently.  As a standalone windows program, users can enter the required information to be updated. 

Users can also choose which references they require to be updated, and only update these references by selecting the required options.


Key features and benefits

  • Simulate activities before applying any updates
  • Automation of AR Server reference updates
  • Supports load balancer configurations
  • Standalone windows program that can be run on a machine with visibility to the AR Server
  • Individually selectable configuration options allow the user to control what references to update
  • Supports Server Group environments or a single server environment
  • Individual references can be updated by correcting/adjusting the system generated entries (Individual Settings tab)  - the application will generate the individual references during the first simulation run, these values (when updated) will be used by the program
  • Purge Data - Purge ITSM and AR transactional data
  • Update Application Passwords
  • Direct SQL - Run SQL commands to update and view data (** Use with extreme care **)
  • New Wizard simplifies initial configuration for new users


Will it support my ITSM deployment?

The product supports ARS/ITSM 7.x.x, 8.x.x and 9.x.x based platforms.

Application configuration settings allow the user to individually control what references are update based on the installed applications for their environment.


Where's the value?

By automating the updating process, AR Administrators can have consistent results when refreshing environments and utilise their time for more important issues.

This product is currently offered free of charge and is not related or associated any other BMC Partner.  

By purchasing an additional license you can make use of the Pro features listed below.


** Remedy Restore Tool has gone Pro [Additional License Required] **

Professional Features

The Professional features are available for 30 days as a trial period where after this time you will be required to purchase a license to continue using these features.  The tool will continue to operate as normal after this time without the features listed below.


They include the following:

  • Ability to save session settings per Environment and switch between Environments
  • Run the tool from the command line using switches to load previously saved settings for an Environment


Pro License Price (license per machine):

Please enter the ProcessorID as shown in the "About" screen along with the name of the person to register the application to.


  UK Buyers - £30 GBP

User Name


  US Buyers - $50 USD  

User Name


Download a copy now:

MPS Remedy Restore Tool


Original description from the BMC Communities:

MPS: depended on by customers around the world

Bosch     Bundesrechenzentrum  CedarCrestone  CenturyLink Comparex     McAfee         Redhat        RRR       Unisys  Vantiv

In order to provide you with the best online experience, this website uses cookies